Shipping policy
At Community Outreach Programs, LLC, our safety and educational coloring books are produced using a print-on-demand fulfillment process. This allows us to offer a variety of titles as well as customized products without maintaining large inventories.
Order Processing and Production
Orders are sent to production after payment and, when applicable, approval of any customized artwork or personalization. Because products are printed on demand, please allow time for printing and processing before your order ships.
Most standard orders are typically processed and produced within 3–7 business days. Larger bulk orders and customized or personalized orders may require additional production time. Customers will be notified if an order is expected to require substantially longer processing.
Customized Orders
Customized products will not enter production until any required design, artwork, or personalization has been approved by the customer. Production and shipping estimates for customized orders begin after final approval.
Shipping and Delivery
Shipping times are estimates and begin after production has been completed. Actual delivery times may vary depending on the destination, order size, shipping carrier, selected shipping method, weather, holidays, and other circumstances outside our control.
Available shipping methods, rates, and estimated delivery information will be displayed at checkout when applicable.
Shipping Charges
Shipping charges are calculated based on factors such as the order, destination, and available shipping method and will be displayed during checkout before the order is completed.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order.
If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has shipped.
Tracking Information
When tracking is available, tracking information will be provided after the order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping notification.
Delayed or Lost Shipments
Once an order has been transferred to the shipping carrier, delivery delays may occur that are outside the control of Community Outreach Programs, LLC. If your package appears to be significantly delayed or lost, please contact us and we will work with you and the applicable fulfillment or shipping provider to investigate the shipment and determine an appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery and provide your order number and photographs of the damaged product and packaging when possible. Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrectly fulfilled orders.
International Shipping
Unless specifically offered during checkout, orders are currently shipped within the United States only. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and import fees may vary by destination.
Contact Us
If you have questions regarding the production or shipment of your order, please contact:
Community Outreach Programs, LLC
Email: communityoutreachprograms4@gmail.com
Please include your order number when contacting us about an existing order.