Refund policy
Return & Refund Policy
At Community Outreach Programs, LLC, we want you to be satisfied with your order. Because many of our products are printed specifically when an order is placed, our return and refund policy differs from that of traditional retail stores.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 14 days of delivery. Please include your order number, a description of the problem, and photographs showing the issue when applicable. After reviewing the claim, we will arrange an appropriate replacement or refund at no additional cost to you.
Standard, Non-Customized Products
Because our books are produced on demand, we generally cannot accept returns simply because a customer changes their mind after an order has entered production. If you need to cancel or change an order, please contact us as soon as possible. We will make every reasonable effort to accommodate the request if production has not yet begun.
Customized and Personalized Products
Products customized or personalized for a particular police department, sheriff's office, fire department, school, organization, agency, or other customer are made specifically for that customer. Once the customer has approved the customization and the order has entered production, customized products are non-returnable and non-refundable, except when they arrive damaged, defective, incorrectly produced, or materially different from the approved design.
Customers are responsible for carefully reviewing names, department information, spelling, colors, logos, artwork, and other customized information before approving a design for production.
Shipping Damage and Lost Packages
If an order is damaged during shipping or appears to have been lost in transit, please contact us as soon as possible. We will work with you and the applicable shipping or fulfillment provider to resolve the issue. We may request photographs of damaged packaging or other information necessary to process a claim.
Refunds
When a refund is approved, it will be issued to the original method of payment. Processing times vary depending on your bank or payment provider and may take several business days after the refund has been issued.
Return Shipping
If we authorize a physical return because an item was damaged, defective, or incorrectly fulfilled, we will provide instructions regarding the return and any applicable shipping arrangements. Please do not send products back without first contacting us.
Contact Us
For questions about an order, return, replacement, or refund, please contact:
Community Outreach Programs, LLC
Email: communityoutreachprograms4@gmail.com